Culture Club

Culture and behavior is the most significant self-reported challenge for organizations trying to reach digital effectiveness. A recent article in McKinsey Quarterly looks at how "executives must be proactive in shaping and measuring culture, approaching it with the same rigor and discipline with which they tackle operational transformations," if they want to... Read More...

Failure By Design

The New York Times reports on a Smith College program called “Failing Well” that is aimed at helping high achieving students “cope with basic setbacks” and “destigmatize failure.” The article digs into why some of the highest performing students, struggle to deal with simple struggles, and how natural learning experiences that involve failure and setbacks ar... Read More...

Critical Care

Looming behind all the buzz about the future of work and the threat that automation and rapid technological change poses to future job stability, is the underlying shift underway in the U.S. economy from "making things to caring for people." Healthcare currently employs one in nine working Americans, and is "projected to add 2.3 million jobs between 2014 and... Read More...

Spotlight: Learning Leader

Global management consulting firm McKinsey stays ahead of the curve when it comes to anticipating client needs, particularly regarding the rapid changes in learning and development. To improve learning opportunities and continuously upskill their consultants, McKinsey’s learning and development team has been focusing on three learning pillars: 1) improving m... Read More...

Welcome to the Jungle

Why are leading organizations investing so heavily in onboarding? A recent article from Harvard Business Review highlights research showing that companies with successful onboarding programs are not only more likely to retain their new hires, but are also more likely to report measurable profit growth. One study found that “on average, companies lose 17% of ... Read More...

People First

“Today we live in a world that is increasingly shaped by exponentially improving digital technologies that are accelerating change, increasing uncertainty, and driving performance pressure on a global scale.” A recent Harvard Business Review article discusses the decline of scalable efficiency, which was once considered the “key driver” of growth within orga... Read More...

The Underdogs

Facing the decline of the retail industry, the change in the way customers shop, and stiff competition from juggernauts like Amazon, Walmart has been taking strides over the past few years to best equip itself to stay in the game. Rather than focusing on store expansion, Walmart has heavily invested in providing better training for employees. Walmart launche... Read More...

Listen: Middle Earth

“There’s feedback and there’s guidance; there’s praise and there’s criticism. All of it is important to do better work, but to develop a better and more productive workplace and relationships — the way we give and receive feedback really matters.” We’ve written about “radical candor ” — giving feedback that both challenges people directly and shows you care ... Read More...

Warm Fuzzies

It’s no secret that most employees  — 68%, to be exact — are disengaged in the workplace. But, how do you really know when employees are engaged? A recent article in Quartz indicates that “an employee’s engagement level is gauged by the emotional commitment the employee has to the organization and its goals.” More specifically, employee engagement is strongl... Read More...

Finding Narwhals

There is a lot going on behind the the scenes when it comes to getting served that perfect Starbucks Unicorn or Mermaid Frappuccino. Starbucks is working hard to revamp training and to continue keeping employees well-trained and motivated. Recently, its new mobile order & pay app created unexpected congestion and a slowdown in sales due to inability to handl... Read More...

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